All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalized support. (Please quote your order number with your inquiry)

Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.

We are based in Indonesia and prioritize nation-wide orders. However it is not impossible for us to ship overseas. Contact us at hello@easttoeastco or +62 812-6688-4418 and we will help you with the details!

All orders typically took 2-4 business days to arrive depending on where you live. Although it is highly recommended to complete your payment no later than 1:00 PM (GMT +7) to have your order processed and shipped on the same day.

Please allow 1-2 days until our delivery partner register your tracking number. But don’t worry, it doesn’t mean your product is not already on its way to you. You will be given an email notification containing your tracking number. If it still doesn’t work contact us directly through our whatsapp at +62 812-6688-4418

We don’t see why not! As long as it has not been shipped though. Immediately notify us at hello@easttoeast.co or chat us at +62 812-6688-4418!

So sorry to hear that! Please contact us directly through our mobile customer service at whatsapp (+62 812-6688-4418) and we’ll work something out. 

We realize that every skin is different. We highly advise you to read our product description thoroughly before making any purchase. You can always contact us if you have any doubts. We also recommend consulting your dermatologist if needed.

We are confident that our products are safe as we are BPOM certified. However it is always best to consult your dermatologist (if needed) first before purchasing any beauty products. 

No, absolutely not.